Customer Help
Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Orders are typically processed within 1-2 business days. Delivery times vary depending on your location and shipping method chosen at checkout. Standard shipping usually takes 3-7 business days.
To create an account, click on the “Sign Up” or “Register” button at the top of our website. Fill in the required information, such as your name, email address, and password. Once completed, you’ll receive a confirmation email.
Log into your account, go to the “My Account” section, and update your shipping address. If your order has already been placed, please contact our customer support team immediately to assist with the change.
Once your order has shipped, you will receive a tracking number via email. Use the tracking number to monitor your package’s progress on the carrier’s website.
No, we do not store credit card information on our servers. All payments are processed securely through trusted third-party payment gateways.
Sales tax is applied to orders based on the destination state or country’s regulations. The applicable tax will be calculated at checkout.
We offer international shipping to many countries. Please check our shipping policy or contact customer support to confirm if we ship to your location.
Whenever possible, we consolidate items into one package. However, depending on stock availability or product type, items may be shipped separately. You will receive separate tracking numbers for each shipment if this occurs.
If you need to swap an item
Returns and Exchanges
We accept returns within 30 days of delivery for items in their original, unused condition. Please include all original packaging and proof of purchase.
If you receive the wrong item, contact our customer support team immediately. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect item.
In the event of a damaged item, please contact customer support within 7 days of delivery. Provide photos of the damaged item and packaging to expedite the resolution process.
Once your return request is approved, we will provide the return shipping address and detailed instructions.
You can contact our customer support team via email at support@artriggers.com or call us at +1 (419) 719 4133. Support is available Monday to Friday, 9 AM to 5 PM.
If you realize your shipping address is incorrect, contact customer support immediately. If the order has not been shipped, we will update the address. If it has already shipped, we recommend reaching out to the shipping carrier.
Order changes or cancellations are possible only if the order has not yet been processed. Contact customer support as soon as possible to request changes.
If an item is sold out, we may offer a pre-order option depending on the product and supplier availability. Contact customer support for more details on pre-ordering specific items.